Help & FAQ

Products

What are Dio cards?

Dio cards are creative laser-cut business cards that are designed and produced by DioMioPrint.

What is Exclusive design card?

For those who would like to have completely different and personalized business cards with a laser-cut image of your own logo, portrait or message, please go to Exclusive Design Business Card in the Dio Card menu.

What are Mio cards?

Mio cards are high-quality graphic business cards that are designed and produced by DioMioPrint.

How big are Dio and Mio cards?

We offer the US standard cut size 9 x 5 cm (3.5 x 2 in). However, since not all countries use this format, there is the UK standard cut size 8.4 x 5.5 cm (3.3 x 2.2 in) as well.

Do you offer any discounts?

If you are ordering for more than 10 people, we have a separate 10+ people menu. You’ll get the same quality products, but at a discounted price.

Can I order samples?

Yes, you can! You can order samples from our Order Sample menu. We currently offer three different packages: Dio package, Mio package, and Invitation package.

What kind of paper stock and finishing do you offer?

In the Blog menu, there is a post titled Paper Stock & Finishing which has all the color ranges.

My Order

How do I make an order on diomioprint.com?

Once you have selected and clicked on a product that you wish to purchase, you need to choose options such as quantity, paper stock, and so on. Please insert information that you would like to print on your product. After all fields are filled out, you may click on Add to cart and Proceed to Checkout.

How do I see my product preview image?

You will be able to see your product preview image in Product Preview of Order History or My Account 1-2 business days after you make a full payment.

How do I request corrections?

If there are any misspelled words, omitted words, or an issue with your product preview, you need to request corrections by clicking the Modify button in Product Preview of Order History or My Account. Then we will get back to you with a revised product preview. You cannot request further changes after your final approval. Making changes more than 3 times will delay your order’s production for which DioMioPrint will not be responsible. Making requests for layout modifications or changing to a different product design will be considered as a new order.

Can I get a refund or cancel my order?

It is the customer’s responsibility to contact us immediately to request a refund or cancellation. However, once your order has gone to production, none of the options are allowed. If not, however, you can receive your money back with $30 deducted on each product you order. This amount is for the working time and effort on your product preview.

Can I change my order?

Making changes in paper stock, finishing and so on are only possible before your cards are in the production process. If you entered a wrong shipping address, please contact us as soon as possible.

How do I check the status of my order?

You can check the status of your order in Order History or My Account.

How long does it take to receive my order?

It takes about one and a half weeks for you to receive your cards from the payment.

My Account

How do I create an account?

Click on login. If you do not have an account yet, our website will ask you to register on the right-hand side. Insert your email address and a password.

Payment

What should I do when a payment isn't going through?

Contact us right away if there is an issue with your payment.