You are able to insert information that is needed on your business card or invitaion via Dio Mio website, and also indicate any special requests. If your company or organization is willing to order for more than 10 employees, you can order products via our 10+ People menu.
All artwork, designs and images provided by you must be at least 300 DPI. It is important for you to know that we work in CMYK for printing, and Dio Mio will not be responsible for any color shift that occurs in conversions from RGB to CMYK or Pantone colors to CMYK color modes in files you upload.
You will be able to see your product preview image in Product Preview of Order History or My Account. This process will usually take 1–3 business days once you make a full payment and upload all required files.
You will be able to see a preview image of your product in Product Preview of Order History or My Account. Customers are responsible for checking any misspelled words or omitted words. You will need to request corrections by clicking “Modify”, and cannot request for further changes after final approval. When corrections are requested, we will get back to you with a revised product preview by the end of the next day. Requesting corrections for more than 3 times will delay your order’s production, which Dio Mio will not be responsible for. Making requests for layout modifications or changing to a different product design will be considered as a new order.
Once you receive your online product preview, printing and production process will usually take 3~5 days for Dio Cards, and 1~3 days for Mio Cards. Due to the nature of printing and production processes (laser cutting, hot foil stamping, embossing), there can be a shift (off center) of 1/8 inch or less (3mm or less), and 5~10% difference in quantity. You cannot request hot foil stamped text smaller than 8pt or placements too close to the margin. We will do our best to provide product preview images that are in margins that use acceptable type size for print production.
Please note that there are differences between colors appearing on your screen (RGB) and printing colors (CMYK). As Product Previews are produced from computer programs and then provided as images, they may not reflect the appearances of lasercut, hot foil stamped, and embossed sections.
It is the customer’s responsibility to contact us immediately to request a refund or cancellation. Once your order goes into production, you cannot request any of them. If not, however, you can receive your money back with $30 deducted on each product you order. This amount is for the working time and effort on your product preview.